3. Privacy Policy
This Privacy Policy explains how Sauleda USA Inc., ("we," "us," or "our"), 2055 Randolph St, Huntington Park, CA 90255, collects, uses, discloses, and protects personal information when you visit store.sauleda.com/en (the "Site"), buy from us, or otherwise interact with us. It includes the disclosures required by the California Consumer Privacy Act as amended by the California Privacy Rights Act ("CCPA"), the California Online Privacy Protection Act ("CalOPPA"), and other U.S. state privacy laws.
3.1 Personal information we collect
| Category (CCPA) | Examples | Source |
|---|---|---|
| Identifiers | Name, email, phone, postal address, account username, IP address, cookie IDs | You; automatically |
| Customer records (Cal. Civ. Code §1798.80) | Billing and shipping address, payment details (processed by our payment provider) | You |
| Commercial information | Orders, sample requests, cart contents, purchase history, returns | You; our systems |
| Professional information | Company name, job title, resale/tax-exemption certificate, trade account details | You |
| Internet activity | Pages viewed, clicks, referring site, browser, device, time on page | Cookies and similar technologies |
| Approximate geolocation | Country, state, or city derived from IP address | Automatically |
| Communications | Messages you send us by email, phone, forms, or chat | You |
| Inferences | Product interests derived from browsing and purchases | Our analysis |
We do not intentionally collect sensitive personal information as defined by the CCPA. Card numbers are entered directly into our payment provider's secure systems and are not stored by us.
3.2 How we use personal information
- To create and manage your Customer or Professional account and verify trade applications.
- To process, ship, and support orders, sample requests, returns, and warranty claims.
- To calculate and collect sales tax and validate exemption certificates.
- To respond to inquiries and provide customer and technical support.
- To send order confirmations and service messages.
- To send newsletters and marketing, where you have opted in or as permitted by law.
- To analyze and improve the Site, our products, and our services.
- To detect and prevent fraud, protect the security of the Site, and enforce our terms.
- To comply with legal, accounting, and tax obligations.
3.3 How we disclose personal information
We disclose personal information only as described below:
- Service providers acting on our behalf: the PrestaShop e-commerce platform, the payment provider made available at checkout when enabled, and service providers necessary to operate delivery, email, tax, security, and IT functions. We do not identify a hosting provider, carrier, CRM, or analytics provider in this policy unless that provider is actually configured for the Site. They may use your information only to provide services to us.
- Our affiliates, including SAULEDA, S.A. in Spain, for order fulfillment, product support, and internal administration.
- Authorized distributors or fabricators, if you ask us to connect you with one.
- Legal and safety: to comply with law, respond to lawful requests, or protect our rights, customers, or others.
- Business transfers: in connection with a merger, acquisition, or sale of assets.
3.4 Sale and sharing of personal information
We do not sell personal information for money. No Google Analytics, Google Ads, or advertising pixel was configured or observed in the Site audit used to prepare this policy. If advertising cookies, pixels, or comparable services are enabled in the future, this policy will be updated and the applicable legal choices will be provided.
The Site does not currently provide a footer opt-out link, cookie-settings tool, or verified GPC integration. You may submit a privacy request using the contact details in Section 3.6. We do not knowingly sell or share the personal information of consumers under 16.
3.5 Retention
We keep personal information only as long as needed for the purposes described above:
| Data | Retention period |
|---|---|
| Account data | While your account is active, plus 2 years of inactivity |
| Order, invoice, and tax records | 7 years, to meet tax and accounting requirements |
| Tax-exemption certificates | 4 years after the last exempt sale, or longer if required by state law |
| Marketing contacts | Until you unsubscribe, plus a suppression record to honor your choice |
| Analytics and cookie data | Up to 14–26 months, depending on the tool (see Cookie Policy) |
| Customer service messages | 3 years |
3.6 Your privacy rights
Depending on your state of residence (including California, Colorado, Connecticut, Virginia, Texas, Oregon, and other states with comprehensive privacy laws), you may have the right to:
- Know / access the personal information we have collected about you and how we use and disclose it.
- Delete personal information we collected from you, subject to legal exceptions.
- Correct inaccurate personal information.
- Obtain a copy of your personal information in a portable format.
- Opt out of the sale or sharing of personal information and of targeted advertising.
- Limit the use of sensitive personal information (we do not use it for purposes that require this right).
- Not be discriminated against for exercising your rights.
How to submit a request: email sauleda@sauleda.com with the subject "Privacy Request," call (323) 584-5067. We will verify your identity by matching information you provide with our records. You may use an authorized agent, who must provide signed permission from you.
We will confirm receipt within 10 business days and respond within 45 days, which may be extended by another 45 days when reasonably necessary. If we deny your request, you may appeal by replying to our decision with the subject "Privacy Appeal." We will respond to appeals within the time required by your state's law.
3.7 Shine the Light (California)
California residents may request information about personal information we disclosed to third parties for their direct marketing purposes in the prior calendar year (Cal. Civ. Code §1798.83). We do not disclose personal information to third parties for their own direct marketing. To make a request, contact us as described above.
3.8 Do Not Track and Global Privacy Control
As required by CalOPPA, some browsers send "Do Not Track" signals. Because there is no uniform standard, the Site does not respond to Do Not Track signals. The Site does not currently have verified technical support for Global Privacy Control signals; this policy will be updated if that changes.
3.9 Marketing choices
You can unsubscribe from marketing emails at any time using the link in each email or by contacting us. We will not send marketing text messages unless you have given express written consent, and you can reply STOP at any time.
3.10 Children's privacy
The Site is not directed to children under 13, and we do not knowingly collect personal information from children under 13, in line with the Children's Online Privacy Protection Act (COPPA). If you believe a child has provided us personal information, contact us and we will delete it.
3.11 Security
We use reasonable administrative, technical, and physical safeguards to protect personal information, including encrypted (HTTPS) connections and PCI-DSS compliant payment processing. No method of transmission or storage is completely secure. If a data breach affects your personal information, we will notify you as required by applicable law.
3.12 International transfers
We are based in the United States. Some information is shared with our parent company, SAULEDA, S.A., in Spain, and with service providers who may process it outside your state or country. We require appropriate safeguards for these transfers.
3.13 Changes to this Privacy Policy
We review this Privacy Policy at least once every 12 months. When we make material changes, we will update the "Last updated" date and, where required, notify you by email or on the Site.
3.14 Contact us
Sauleda USA · Attn: Privacy · 2055 Randolph St, Huntington Park, CA 90255 · (323) 584-5067 · sauleda@sauleda.com.
This policy is available in accessible formats on request.